UK MASTER CARDS USERS EXPERIENCE DIFFICULTIES IN TRANSACTIONS
Mastercard Inc. (stylized as MasterCard from 1979 to 2016 and MasterCard since 2016) is an American multinational financial services company headquartered at MasterCard’s global headquarters in Purchasing, New York. Global Operations is headquartered in O’Fallon, Missouri, a municipality of Saint Charles County, Missouri. Worldwide, its primary business is to process payments between merchant banks and card issuers or credit unions for buyers who use Mastercard-branded debit, credit, and prepaid cards to make purchases. Worldwide, Mastercard has been a publicly traded company since 2006. Prior to its initial public offering, Mastercard Worldwide was a cooperative owned by more than 25,000 financial institutions that issued their branded cards. In April 2021, MasterCard created a calculator that collects information and measures customers’ carbon footprints in order to help them figure out how much they contribute to carbon emissions and global warming. Also in 2021, MasterCard ranked 13th on Morning Consult’s list of Most Trusted Brands.
Currently, Mastercard is facing its first consumer class action lawsuit in the UK after the Competition Court of Appeal approved a claim worth more than 10 billion pounds (US$14 billion) against the global payments processor. If that works, some 46 million people from Britain could line up to get £300 a day.
The decision to authorize former financial investigator Walter Merricks’ case for five years as a class action came after the UK’s Supreme Court overturned Mastercard’s objections to it in December. It also sets a precedent for a series of other proposed class actions that have stalled in their wake. ‘MasterCard has gone to great lengths to try to prevent this allegation from moving forward, but its efforts today have failed,’ Merricks said in a statement. ‘The court’s decision announces the start of an era of consumer-centric class action that will help hold main firms to account in areas that really matter.’ Mastercard said the allegations are being led by lawyers and backed by organizations that are ‘primarily focused on making money for themselves.’ Merricks alleges that MasterCard charged excessive exchange fees — the fees that retailers pay to credit card companies when consumers use a card to shop — between May 1992 and June 2008, and that those fees were passed on to consumers when retailers raised prices.
However, his attempt to broaden the scope of the case by adding the estate of the deceased and the compound interest to the claim was unsuccessful. Mastercard said this reduced the size of the claim to around 10 billion pounds, at odds with claimants estimating it at 15 billion pounds. ‘Today’s decision reduces the value of this false claim by more than 35 percent,’ Mastercard said. ‘We are confident that a review of key facts over the coming months will significantly reduce its scale and applicability.’ Despite the hype of Mastercard, the CAT ruling completes a forgotten few weeks for the payments provider. Last month, it was banned from issuing new credit and debit cards in India for failing to comply with the country’s data storage rules.On 5th March, Mastercard has verified that some transactions were affected by a ‘scheduled system update’ earlier today. However, the company says that the situation has now been resolved and “all systems are operating as usual”. A number of banks that rely on MasterCard to process transactions had already confirmed that their systems were behind the problems.
The original story, which was published before Mastercard issued a statement about problems processing credit and debit card transactions in the UK, are as follows: Hundreds of customers have had problems paying at checkout with their Mastercard. The payment company appears to be experiencing outages across the UK as hundreds of debit and credit card owners have taken to social media to complain about the problems. On this issue, Mastercard has not yet commented on this issue, which apparently prevented people from paying with credit and debit cards that Mastercard supports. The issue affects both contactless and chip and PIN payments. Reports indicate that Apple Pay and Google Pay are also down. Mastercard and VISA are market leaders when it comes to payment processing technologies. Banks including Santander, Monzo, First Direct, Barclaycard, HSBC and Nationwide rely on Mastercard for their cards.The independent service DownDetector, which monitors the performance of online services by tracking complaints on social media, shows a spike in complaints about Mastercard. At its peak, more than 400 people complained of this defect. It’s not clear what caused the problem, which left shoppers at checkout unable to pay for the merchandise. A large number of people took to Twitter to share their experiences during the outage, which is believed to have started around 11:30 am this morning (March 5, 2022).
Although Mastercard has not commented on the increasing reports of problems at checkout, a number of banks have spoken out about these issues. App-based banking company Monzo, which has more than five million customers and 100,000 business account holders in the UK, has responded to a number of complaints from customers unable to use their cards today. Using the official social media account, Monzo’s customer service team responded to a number of complaints. ‘We have been notified of the issues with Mastercard and Visa. We are very sorry for the inconvenience you are experiencing here. For now, our engineers are acting to fix this issue as soon as possible. Please follow our social media for updates,’ one tweet reads. However, MasterCard has not commented on the growing number of reports. In response to a customer who tweeted about payment issues at a UK supermarket, Mastercard’s customer service team responded: ‘Mastercard is a technology provider to banks and financial institutions. We do not hold any account or transaction information. Please contact the card-issuing bank. regarding your inquiry via the number listed on the back of your card.’ Thank you!”